Channel Update FAQs
Satellite Lineup Only

Answers to questions about the May 4 channel changes and lineup can be found by clicking on the topics below.

Overview Back to top

  1. Why did you make these changes, and when?

    Creating an innovative, exciting listening experience – one that you cannot get anywhere else – is our ongoing mission. The changes we are making on May 4 will provide listeners with an improved experience based on feedback we have recieved. As always, we will continue to introduce new channels and improve existing ones to provide you with the best experience possible.

    We hope you’re finding even more to love on SiriusXM.

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Channel Changes and Descriptions Back to top

  1. What channels did you add to my lineup?

    • Limited Edition - SiriusXM Limited Edition has been moved from Channel 18 to Channel 13 where you can continue to hear SiriusXM's exclusive limited-run channels from Pop to Rock, Comedy to Talk and more.
    • Velvet - Velvet can now be found on SiriusXM channel 304. While Velvet is no longer available on older radios that don't recieve Channel 304, you can continue to hear it on the streaming service and on newer satellite radios, which also offer 20+ extra channels. You can continue to hear strong vocalists on a variety of other SiriusXM channels, including The Blend (Channel 16), SiriusXM Love (Channel 17), Siriusly Sinatra (Channel 71) and On Broadway (Channel 72).
    • Poptropolis - Poptropolis (Channel 300) has been renamed Celebrate!, playing songs that can help you celebrate life's biggest moments, from weddings to parties and beyond. For more pop hits from the 70s through 2000s, you can also tune into 70s on 7, 80s on 8, 90s on 9 and Pop2K (Channel 10).
    • Vegas Stats - The Vegas Stat & Information Network can now be found on Channel 204 on all SiriusXM radios, making it easier to find no matter what type of radio you have.
    • SiriusXM FLY - SiriusXM FLY is no longer available to our Family Friendly subscribers because of the explicit and adult nature of some of the songs. You can still hear Family-Friendly content from the same genre or eras on The Heat (Channel 46), Heart & Soul (Channel 48), 90s on 9, or Pop2K (Channel 10).
    • Traffic and Weather channels - SiriusXM has made changes to the Traffic & Weather channel line-up. The order is now New York on Channel 133, Boston/Philadelphia/Washington D.C. on Channel 134, Chicago/Detroit/Dallas-Ft. Worth on Channel 135 and Los Angeles on Channel 136.
    • Faction Talk - Faction Talk can now be found on Sirius Channel 103, making it available for the first time to customers with the Sirius Select package, and easier to find no matter what type of radio you have. You can go to SiriusXM.com/FactionTalk for more information about the channel and show lineup.
    • The Emo Project (Channel 713 ) has been added to Internet Radio only.

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  2. How do I get the new channel lineup beginning May 4th?

    Just click here to look up a specific channel. While you're there, take a moment to view and print the full lineup for quick reference, or create a customized channel guide with your favorites to keep handy by your radio.

    To see the full channel listing for your radio and package, click here.

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  3. I can't find some of the channels I normally listen to. Where did they move to?

    Some of our channels will move to make room for new channels in their most logical places.

    New Traffic and Weather Number Assignments

    • Boston/Philadelphia/Washington D.C. is moving from Channel 132 to Channel 134
    • Los Angeles is moving from Channel 138 to Channel 136

    New Channel Numbers, Channel Names and Category Assignments

    • Moved SiriusXM Limited Edition from Channel 18 to Channel 13
    • The Poptropolis Channel (Channel 300) was renamed to Celebrate!
    • The Joint Channel (Channel 42) from Rock to R&B

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  4. Are you removing any channels from the satellite lineup?

    • SiriusXM FLY (Channel 47) will be removed from the Family Friendly packages
    • Velvet Channel (Channel 13) will not be available on older SiriusXM Satellite radios. However, it is available on Internet Radio on Channel 304
    • Sports Play-by-Play Channel #204 will be removed from XM satellite only
    • Sports Play-by-Play Channel #212 will be removed from Sirius satellite only

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Need Help/Troubleshooting Back to top

A few of our listeners who have specific types of radios may experience minor technical issues once these channel additions and adjustments are completed. Most of these issues can be easily solved by giving your radio a few extra minutes to finish updating the first time you power it up on or after May 4. Other potential issues and troubleshooting tips are provided below.

  1. What will happen to my radio on May 4?

    Just give your radio a few extra moments to update when you first turn it on. Why? Your radio may need 2-5 minutes to receive the updated lineup from our satellites. During this time, the audio you hear may not match what is shown on your display and you may see messaging such as "updating channels" or "acquiring signal" on your radio's display.

    Let it update. Please do not change channels while your radio is updating, as this will delay the update from being completed.

    Once the update is complete, tune to the channel you want to hear and you're all set.

    Visit www.siriusxm.com/channellineup to download the updated channel guide so you can quickly find the new channels and any favorites that may have moved.

    Some listeners may need to take additional action on or after May 4 if one or more of the following applies:

    • You have an XM dock and play radio and your audio does not match the channel you are tuned to, your presets return the wrong channel or some of the new channels are missing.
    • You have a Sirius radio and you use the channel preset or channel blocking features on your radio.
    • You have a Sirius radio and you subscribe to Mostly Music.
    • You have an A La Carte or A La Carte Gold package.
    • You have a Sirius or XM radio model that is able to record programming and you have set up a specific program or programs to be recorded.
    • You are having some other technical issue with your radio that began on or after May 4.

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  2. Will I have to reset my radio presets?

    Probably not. On May 4 (or whenever you first turn your radio on after that date), your radio preset buttons should automatically sync to the new locations for any channels that you've chosen as presets. If this does not happen automatically, follow the instructions included with your vehicle owner's manual to quickly update your presets.

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  3. Will my Sirius radio presets point to the new channel locations?

    If you have a Sirius radio and your presets no longer take you to your favorite channels, you may have to reset one or more of your preset buttons.

    This is easy to do and should only take a few moments. Please consult your vehicle owner’s manual for assistance.

    We apologize for any inconvenience.

    Click here to see the full channel guide—or to customize your own, click here.

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  4. I have an XM dock-and- play radio. The audio does not match the channel I am tuned to. The preset buttons return the wrong audio or some of the new channels are missing. What should I do?

    Some XM receivers will continue trying to update even after they have been properly updated. Simply push the POWER button to turn your radio on, wait three to five minutes, and then press the POWER button again to turn the radio off (turning the car's ignition off and on does not count). Your XM radio should work properly the next time you turn your radio back on.

    Please consult your vehicle owner’s manual for further assistance.

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  5. The labels on my XM radio preset buttons no longer match the channel name/number displayed on my radio.

    This issue may occur if you drive a Model Year 2008 or later GM vehicle with a pre-installed XM radio. If this occurs, you will need to update the preset button labels on your radio. This is a simple procedure:

    Press and hold the preset button until you hear a beep.

    The preset button label should then match the name and number of the channel you're tuned to. Follow the instructions that came with your radio to quickly reset those channels.

    Please consult your vehicle owner’s manual for further assistance.

    We apologize for any inconvenience.

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  6. I have an XM radio and the programming I hear does not match the channel name/number displayed on the radio.

    A small number of dealer-installed XM Satellite radios used predominantly in Toyota, Lexus and Scion vehicles may not properly adjust to the new channel locations on or after May 4.

    If you have one of these radios you may notice that the programming you hear does not match the channel name and number you see on your radio. As you tune up and down the dial, the sequence of channel names you see may not match the sequence of programming that you hear as you change the channels.

    Click on the appropriate link below for printable instructions for performing what is called a "Channel List Update," the process that will correct this behavior. Important: There are different sets of instructions based on your vehicle and model year.

    • For Toyota/Scion model years 2012 or later with a touch screen, click here.
    • For Toyota/Scion model years before 2012 and Lexus model years before 2010, click here.

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  7. How will I know if my radio actually needs to be refreshed?

    XM radios should not have required a refresh on May 4. If you have a Sirius radio and subscribe to a Family Friendly package, here’s how to determine if your radio requires a refresh.

    The first time you turn on your radio beginning May 4:

    • Allow your radio to update. This might take a few minutes.
    • When your radio has finished updating tune to channel 47.
    • If you hear nothing, if the channel number does not appear, or if you see a message like "unsubscribed channel", you're all set! You do NOT need a refresh.
    • If you hear SiriusXM FLY, you will need to refresh your radio.

    We apologize for any inconvenience this may cause. Click here for a copy of these instructions that you can print out and take to your vehicle.

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Impacts for Specific Radios Back to top

  1. Why won't my Sirius radio go over 128 channels?

    Certain older Sirius radios lack the appropriate bandwidth to receive over 128 channels, including many which have been added in recent years. We apologize for any inconvenience. Visit our store at shop.siriusxm.com where you'll find a variety of radios including ones that can be used in your vehicle. Current SiriusXM subscribers may be eligible for discounts on most radios. If you'd like to upgrade your radio to one of our newer models so you can receive the additional channels, call 1-866-528-7474. Our Listener Care agents are available Monday through Friday from 8am – 10pm ET and Saturday and Sunday 8am – 8pm ET to assist you.

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  2. Why are the channels I previously blocked from my radio no longer blocked?

    For a few Sirius customers, the lineup adjustments and channel additions on May 4 could affect your channel blocking settings. If you currently use this feature, we encourage you to download a new channel guide at siriusxm.com/channellineup then check and adjust your settings accordingly after May 4.

    If you have an XM radio, your channel blocking settings were not affected.

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  3. I have a 2011 model Ford, Lincoln, Mercury or Fiat vehicle. The radio in my car is not displaying the Rock category or Rock channels. What should I do?

    Choose Select Genre and then choose All. Rock channels are now displayed. You can also tune to channels in the Rock category via the tuning knob or manual channel entry.

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  4. I have a portable radio. My scheduled recordings are now recording the incorrect program. What should I do?

    If you have one of the portable devices below with a recording feature, we encourage you to check and adjust your scheduled recordings on or after May 4. Only a small number of channels moved, but if the program you want to record has moved and you do not adjust your settings, your radio will record the incorrect program.

    If this happens to you, simply reset your scheduled recordings. For help with this task, please consult the user guide that came with your radio. If you don't have it, click here to find user guides for most of our portable radios. We apologize for any inconvenience.

    Sirius radio models

    • S50 • Stiletto10 (SL10) • Stiletto100 (SL100) • Stiletto2 (SL2)

    XM radio models

    Samsung Nexus • Pioneer XMp3 • SiriusXM XMp3i

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  5. Why do channel logos not appear on my portable radio?

    Some portable Sirius radios cannot display the new channel logos, and will instead display the Sirius dog icon or the channel name and number. The issue applies to the following radios:

    S50 • Stiletto10 (SL10) • Stiletto100 (SL100) • Stiletto2 (SL2) • MiRGE

    Please note that this does not affect any of the actual programming you hear.

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  6. I have a Mercedes-Benz and am having difficulty switching to or from "All Channels" to other categories on the radio in my car.

    If you are having trouble switching categories with the left and right arrow buttons on the radio in your Mercedes-Benz vehicle, simply:

    • Push and hold the ON button for at least 10 seconds (this will turn your radio off).
    • Push the button again to turn the radio back on. The issue should now be resolved.

    If you're still having trouble, contact Mercedes-Benz customer care for further assistance at 1-800-FOR-MERCEDES (1-800-367-6372).

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  7. I have a Mercedes-Benz. The Sirius radio in my car resets every 55 seconds or says, "Call Sirius to Subscribe". What should I do?

    A small number of satellite radios used in Mercedes-Benz vehicles may not properly adjust to the new channel locations on or after May 4. If you have this type of radio in your vehicle, you may notice that the radio resets every 55 seconds, or says "Call Sirius to Subscribe" when playing audio. For help fixing this issue, just call Listener Care at 1-866-528-7474, Monday – Friday 8am to 10pm ET. Saturday and Sunday 8am – 8pm ET.

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  8. I have a BMW or Mini. My presets are missing from the Sirius radio in my vehicle. What should I do?

    Most BMW or Mini owners who experience this issue can remedy the problem by storing their presets again. Consult your vehicle owner's manual if you are unsure of how to store a preset. If your vehicle's radio will not allow you to store presets, please contact your BMW or Mini dealership.

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  9. I have a model year 2009 Land Rover LR3, Range Rover, or Range Rover Sport. The radio in my vehicle keeps displaying an "acquiring signal" or "Sirius update please wait" message. What should I do?

    If you experience this issue, here’s what to do:

    • Turn on your vehicle and radio.
    • Allow your radio to run in Sirius mode for 3 minutes.
    • Shut off the vehicle and remove your key from the ignition.
    • Wait for 3 minutes.
    • Turn on the vehicle and return to Sirius mode.

    If this does not fix the issue please contact your Land Rover or Range Rover dealership.

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  10. I drive a Chrysler and I am not receiving all of my channels. What should I do?

    Certain radios installed in Chrysler vehicles will need a signal refresh to properly sync with the updated SiriusXM lineup on or after May 4.

    You can easily refresh your radio from right inside your vehicle by visiting siriusxm.com/refresh on your smartphone. You can also send a refresh signal by calling toll-free to 855-MY REFRESH (697-3373). Be sure to have your Radio ID (or ESN#) before you begin. Click here for a copy of these instructions that you can print out and keep with you.

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  11. How do I find my Radio ID or ESN?

    Most radios will display the Radio ID (ESN or SID) when you tune it to Channel 0. If this doesn't work on your radio, click here to find your radio and follow the instructions on how to display your Radio ID.

    If you need further assistance, please click here to chat with an agent who will help you find your Radio ID (or ESN).

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Impacts for Specific Packages Back to top

  1. Listeners with a Sirius radio and a subscription to a Family Friendly package may need to refresh their radio on or after May 4.

    Why? Without the refresh, your Sirius radio may begin receiving some channels that should not be included with the package you've chosen, or you might be missing others that you expect to hear.

    You can easily refresh your radio from right inside your vehicle by visiting siriusxm.com/refresh on your smartphone. You can also send a refresh signal by calling toll-free to 855-MY REFRESH (855-697-3373). Important: Be sure to have your 12-digit Radio ID (or ESN#) before you begin.

    A few tips to remember:

    • If you refresh your Sirius radio before May 4, you may still need to perform this action again on or after May 4 to realign your channels with your current subscription package.
    • Your radio must be turned on to receive the refresh signal, and your car antenna must have a clear view of the sky, so make sure your vehicle is not in a garage. If your radio is located inside your vehicle, it's easiest to go to siriusxm.com/refresh from your smartphone, enter your Radio ID or ESN and click the "Send Refresh Signal" button. If you don't have a smartphone, simply call us (855- 697-3373) from inside your vehicle when you're ready to perform the refresh. You may also schedule a refresh from your computer by going to our website.
    • Whichever method you choose, remember that the signal will be sent to your radio within a few moments of your request, so make sure your radio is turned on before requesting the signal. If you accidentally miss the refresh signal, please repeat the process above.

    Click here for a copy of these instructions that you can print out and keep with you.

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  2. I have an A La Carte package. How do these channel additions and lineup adjustments affect me?

    If you made your A La Carte selections a while ago, there could be new channels available to you now that weren't available when you made your original selections. We want you to get the most enjoyment possible from SiriusXM, so beginning May 4, we started giving A La Carte and A La Carte Gold subscribers a complimentary, one-time adjustment to their channel lineup.

    To review or change your selections at no charge, log into siriusxm.com/myaccount, then follow the easy instructions to add or change channels so your personalized lineup contains the channels you want to hear. We'll waive the $5.00 change fee the first time you change your A La Carte selections on or after May 4. For step-by- step instructions, click here.

    With such a wide variety of channels to choose from, this is a great opportunity to try something new!

    *The standard $5.00 fee will apply to any changes you make to your A La Carte channel selections before May 4.

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