Channel Update FAQs
Satellite Lineup Only Click Here For Streaming Lineup FAQs

Answers to questions about the August 4 channel changes and lineup can be found by clicking on the topics below.

Overview Back to top

  1. Why did you make these changes, and when?

    Creating an innovative, exciting listening experience – one that you cannot get anywhere else – is our ongoing mission. The changes we made to our country lineup on August 4 will help us continue to bring listeners like you the very best programming around.

    We hope you’re finding even more to love on SiriusXM.

    Back to top

Channel Changes and Descriptions Back to top

  1. What channels did you add to my lineup?

    The Garth Channel (Channel 55), the new 24/7, exclusive channel, will be curated and presented by Garth Brooks. The channel will feature music from Brooks spanning four decades, along with songs from artists that influenced his iconic career. This is the first time Garth’s music is being presented 24/7 in one place, on radio or online. The Garth Channel will be available on satellite radio, on streaming service and on the SiriusXM app beginning September 8.

    Back to top

  2. How do I get the new channel lineup now?

    Just click here to look up a specific channel. While you're there, take a moment to view and print the full lineup for quick reference, or create a customized channel guide with your favorites to keep handy by your radio.

    To see the full channel listing for your radio and package, click here.

    Back to top

  3. I can't find some of the channels I normally listen to. Where did they move to?

    A few of our country music channels moved so that the lineup is more intuitive and easier to navigate.

    • No Shoes Radio moved from Channel 62 to Channel 57
    • Y2Kountry moved from Channel 57 to Channel 61
    • Bluegrass Junction moved from Channel 61 to Channel 62

    Back to top

  4. Did you remove any channels from the satellite lineup?

    Much of the music you’re used to hearing on Utopia (Channel 55) is now available on Studio 54 Radio (Channel 54), which features the biggest dance hits from the ‘70s through the 2000’s all in one place.

    You can also continue to listen to Utopia on the streaming service and on newer satellite radios that offer 20+ xtra Channels on Channel 341. Streaming on the app is included whether you’re an All Access subscriber, or just checking it out through a trial subscription. Learn more at www.siriusxm.com/streaming.

    Tom Petty’s Buried Treasure (Channel 312) is available only on the streaming service. To hear the critically acclaimed Buried Treasure show on the satellite service along with the Tom Petty music you love, tune to Tom’s full time satellite channel, Tom Petty Radio (Channel 31).

    Back to top

Need Help/Troubleshooting Back to top

A few of our listeners who have specific types of radios may experience minor technical issues once these channel additions and adjustments are completed. Most of these issues can be easily solved by giving your radio a few extra minutes to finish updating the first time you power it up on or after August 4. Other potential issues and troubleshooting tips are provided below.

  1. What happened to my radio on August 4?

    Just give your radio a few extra moments to update when you first turn it on. Why? Your radio may need 2-5 minutes to receive the updated lineup from our satellites. During this time, the audio you hear may not match what is shown on your display and you may see messaging such as "updating channels" or "acquiring signal" on your radio's display.

    Let it update. Please do not change channels while your radio is updating, as this will delay the update from being completed.

    Once the update is complete, tune to the channel you want to hear and you're all set.

    Visit www.siriusxm.com/channellineup to download the updated channel guide so you can quickly find the new channels and any favorites that may have moved.

    Some listeners may need to take additional action on or after August 4 if one or more of the following applies:

    • You have an XM dock and play radio and your audio does not match the channel you are tuned to, your presets return the wrong channel or some of the new channels are missing.
    • You have a Sirius radio and you use the channel preset or channel blocking features on your radio.
    • You have a Sirius radio and you subscribe to Mostly Music.
    • You have an A La Carte or A La Carte Gold package.
    • You have a Sirius or XM radio model that is able to record programming and you have set up a specific program or programs to be recorded.
    • You are having some other technical issue with your radio that began on or after August 4.

    Back to top

  2. Will I have to reset my radio presets?

    Probably not. On August 4 (or whenever you first turn your radio on after that date), your radio preset buttons should automatically sync to the new locations for any channels that you've chosen as presets. If this does not happen automatically, follow the instructions included with your vehicle owner's manual to quickly update your presets.

    Back to top

  3. Why don't my Sirius radio presets point to the new channel locations?

    If you have a Sirius radio and your presets no longer take you to your favorite channels, you may have to reset one or more of your preset buttons.

    This is easy to do and should only take a few moments. Please consult your vehicle owner’s manual for assistance.

    We apologize for any inconvenience.

    Click here to see the full channel guide—or to customize your own, click here.

    Back to top

  4. I have an XM dock-and- play radio. The audio does not match the channel I am tuned to. The preset buttons return the wrong audio or some of the new channels are missing. What should I do?

    Some XM receivers will continue trying to update even after they have been properly updated. Simply push the POWER button to turn your radio on, wait three to five minutes, and then press the POWER button again to turn the radio off (turning the car's ignition off and on does not count). Your XM radio should work properly the next time you turn your radio back on.

    Please consult your vehicle owner’s manual for further assistance.

    Back to top

  5. The labels on my XM radio preset buttons no longer match the channel name/number displayed on my radio.

    This issue may occur if you drive a Model Year 2008 or later GM vehicle with a pre-installed XM radio. If this occurs, you will need to update the preset button labels on your radio. This is a simple procedure:

    Press and hold the preset button until you hear a beep.

    The preset button label should then match the name and number of the channel you're tuned to. Follow the instructions that came with your radio to quickly reset those channels.

    Please consult your vehicle owner’s manual for further assistance.

    We apologize for any inconvenience.

    Back to top

  6. I have an XM radio and the programming I hear does not match the channel name/number displayed on the radio.

    A small number of dealer-installed XM Satellite radios used predominantly in Toyota, Lexus and Scion vehicles may not properly adjust to the new channel locations on or after August 4.

    If you have one of these radios you may notice that the programming you hear does not match the channel name and number you see on your radio. As you tune up and down the dial, the sequence of channel names you see may not match the sequence of programming that you hear as you change the channels.

    Click on the appropriate link below for printable instructions for performing what is called a "Channel List Update," the process that will correct this behavior. Important: There are different sets of instructions based on your vehicle and model year.

    • For Toyota/Scion model years 2012 or later with a touch screen, click here.
    • For Toyota/Scion model years before 2012 and Lexus model years before 2010, click here.

    Back to top

  7. How will I know if my radio actually needs to be refreshed?

    XM radios should not have required a refresh on August 4. If you have a Sirius radio and subscribe to the Mostly Music package, here’s how to determine if your radio requires a refresh.

    The first time you turn on your radio beginning August 4:

    • Allow your radio to update. This might take a few minutes.
    • When your radio has finished updating tune to channel 62.
    • If you hear Bluegrass Junction, you're all set! You do NOT need a refresh.
    • If you hear nothing, if the channel number does not appear, or if you see a message like "unsubscribed channel" you will need to refresh your radio.

    We apologize for any inconvenience this may cause. Click here for a copy of these instructions that you can print out and take to your vehicle.

    Back to top

Impacts for Specific Radios Back to top

  1. Why won't my Sirius radio go over 128 channels?

    Certain older Sirius radios lack the appropriate bandwidth to receive over 128 channels, including many which have been added in recent years such as many of our play-by- play sports channels. We apologize for any inconvenience. Visit our store at shop.siriusxm.com where you'll find a variety of radios including ones that can be used in your vehicle. Current SiriusXM subscribers may be eligible for discounts on most radios. If you'd like to upgrade your radio to one of our newer models so you can receive the additional channels, call 1-866-528-7474. Our Listener Care agents are available Monday through Saturday 8am – 11pm ET and Sunday 8am – 8pm ET to assist you.

    Back to top

  2. Why are the channels I previously blocked from my radio no longer blocked?

    For a few customers, the lineup adjustments and channel additions on August 4 could affect your channel blocking settings. If you currently use this feature, we encourage you to download a new channel guide at siriusxm.com/channellineup then check and adjust your settings accordingly after August 4.

    If you have an XM radio, your channel blocking settings were not affected.

    Back to top

  3. I have a 2011 model Ford, Lincoln, Mercury or Fiat vehicle. The radio in my car is not displaying the Rock category or Rock channels. What should I do?

    Choose Select Genre and then choose All. Rock channels are now displayed. You can also tune to channels in the Rock category via the tuning knob or manual channel entry.

    Back to top

  4. I have a portable radio. My scheduled recordings are now recording the incorrect program. What should I do?

    If you have one of the portable devices below with a recording feature, we encourage you to check and adjust your scheduled recordings on or after August 4. Only a small number of channels moved, but if the program you want to record has moved and you do not adjust your settings, your radio will record the incorrect program.

    If this happens to you, simply reset your scheduled recordings. For help with this task, please consult the user guide that came with your radio. If you don't have it, click here to find user guides for most of our portable radios. We apologize for any inconvenience.

    Sirius radio models

    • S50 • Stiletto10 (SL10) • Stiletto100 (SL100) • Stiletto2 (SL2)

    XM radio models

    Samsung Nexus • Pioneer XMp3 • SiriusXM XMp3i

    Back to top

  5. Why do channel logos not appear on my portable radio?

    Some portable Sirius radios cannot display the new channel logos, and will instead display the Sirius dog icon or the channel name and number. The issue applies to the following radios:

    S50 • Stiletto10 (SL10) • Stiletto100 (SL100) • Stiletto2 (SL2) • MiRGE

    Please note that this does not affect any of the actual programming you hear.

    Back to top

  6. I have a Mercedes-Benz and am having difficulty switching to or from "All Channels" to other categories on the radio in my car.

    If you are having trouble switching categories with the left and right arrow buttons on the radio in your Mercedes-Benz vehicle, simply:

    • Push and hold the ON button for at least 10 seconds (this will turn your radio off).
    • Push the button again to turn the radio back on. The issue should now be resolved.

    If you're still having trouble, contact Mercedes-Benz customer care for further assistance at 1-800-FOR-MERCEDES (1-800-367-6372).

    Back to top

  7. I have a Mercedes-Benz. The Sirius radio in my car resets every 55 seconds or says, "Call Sirius to Subscribe". What should I do?

    A small number of satellite radios used in Mercedes-Benz vehicles may not properly adjust to the new channel locations on or after August 4. If you have this type of radio in your vehicle, you may notice that the radio resets every 55 seconds, or says "Call Sirius to Subscribe" when playing audio. For help fixing this issue, just call Listener Care at 1-866-528-7474, Monday – Saturday 8am to 11pm ET and Sunday 8am – 8pm ET.

    Back to top

  8. I have a BMW or Mini. My presets are missing from the Sirius radio in my vehicle. What should I do?

    Most BMW or Mini owners who experience this issue can remedy the problem by storing their presets again. Consult your vehicle owner's manual if you are unsure of how to store a preset. If your vehicle's radio will not allow you to store presets, please contact your BMW or Mini dealership.

    Back to top

  9. I have a model year 2009 Land Rover LR3, Range Rover, or Range Rover Sport. The radio in my vehicle keeps displaying an "acquiring signal" or "Sirius update please wait" message. What should I do?

    If you experience this issue, here’s what to do:

    • Turn on your vehicle and radio.
    • Allow your radio to run in Sirius mode for 3 minutes.
    • Shut off the vehicle and remove your key from the ignition.
    • Wait for 3 minutes.
    • Turn on the vehicle and return to Sirius mode.

    If this does not fix the issue please contact your Land Rover or Range Rover dealership.

    Back to top

  10. I drive a Chrysler and I am not receiving all of my channels. What should I do?

    Certain radios installed in Chrysler vehicles will need a signal refresh to properly sync with the updated SiriusXM lineup on or after August 4.

    You can easily refresh your radio from right inside your vehicle by visiting siriusxm.com/refresh on your smartphone. You can also send a refresh signal by calling toll-free to 855-MY REFRESH (697-3373). Be sure to have your Radio ID (or ESN#) before you begin. Click here for a copy of these instructions that you can print out and keep with you.

    Back to top

  11. How do I find my Radio ID or ESN?

    Most radios will display the Radio ID (ESN or SID) when you tune it to Channel 0. If this doesn't work on your radio, click here to find your radio and follow the instructions on how to display your Radio ID.

    If you need further assistance, please click here to chat with an agent who will help you find your Radio ID (or ESN).

    Back to top

Impacts for Specific Packages Back to top

  1. Listeners with a Sirius radio and a subscription to the Mostly Music package may need to refresh their radio on or after August 4.

    Why? Without the refresh, your Sirius radio may begin receiving some channels that should not be included with the package you've chosen, or you might be missing others that you expect to hear.

    You can easily refresh your radio from right inside your vehicle by visiting siriusxm.com/refresh on your smartphone. You can also send a refresh signal by calling toll-free to 855-MY REFRESH (855-697-3373). Important: Be sure to have your 12-digit Radio ID (or ESN#) before you begin.

    A few tips to remember:

    • If you refresh your Sirius radio before August 4, you may still need to perform this action again on or after August 4 to realign your channels with your current subscription package.
    • Your radio must be turned on to receive the refresh signal, and your car antenna must have a clear view of the sky, so make sure your vehicle is not in a garage. If your radio is located inside your vehicle, it's easiest to go to siriusxm.com/refresh from your smartphone, enter your Radio ID or ESN and click the "Send Refresh Signal" button. If you don't have a smartphone, simply call us (855- 697-3373) from inside your vehicle when you're ready to perform the refresh. You may also schedule a refresh from your computer by going to our website.
    • Whichever method you choose, remember that the signal will be sent to your radio within a few moments of your request, so make sure your radio is turned on before requesting the signal. If you accidentally miss the refresh signal, please repeat the process above.

    Click here for a copy of these instructions that you can print out and keep with you.

    Back to top

  2. I have an A La Carte package. How do these channel additions and lineup adjustments affect me?

    If you made your A La Carte selections a while ago, there could be new channels available to you now that weren't available when you made your original selections. We want you to get the most enjoyment possible from SiriusXM, so beginning August 4, we started giving A La Carte and A La Carte Gold subscribers a complimentary, one-time adjustment to their channel lineup.

    To review or change your selections at no charge, log into siriusxm.com/myaccount, then follow the easy instructions to add or change channels so your personalized lineup contains the channels you want to hear. We'll waive the $5.00 change fee the first time you change your A La Carte selections on or after August 4. For step-by- step instructions, click here.

    With such a wide variety of channels to choose from, this is a great opportunity to try something new!

    *The standard $5.00 fee will apply to any changes you make to your A La Carte channel selections before August 4.

    Back to top